首页 > 解决方案 > Recommendation for approach regarding How to Dial multiple outbound calls and assign them to specific Agents through a Call Manager

问题描述

I've been working with twilio for providing calling solution in Node.js. I need a suggestion in captioned scenario. At high level I want to develop a call manager that is able to dial multiple calls to clients depending upon availability of available agents. Say 10 agents are available now so the call manager fetch list of 10 customers and dial call to them and once connected the call is transferred to one of the 10 agents and so on. Need suggestion how to implement the feature and what twilio APIs to use to achieve the task.

标签: node.jstwiliotwilio-api

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